Axis Bank - Personal Loan flow redesign
UX Flow: before
MY ROLE
Responsible for research,
conceptualization and design
TEAM
Me (UX designer), Senior & Internal stakeholders from Axis team
UX Flow: we proposed
Keeping in mind, the sentiments which a user would feel, think & do while wanting to get through a personal loan application journey
THAT'S THE WRAP
That is how we solve the user flow & covered all the edge cases (failure, network wrror) as well.